The pet door does not respond to the remote control

  • - Check that the protective foil at the bottom of the remote control has been removed.
  • - Check that the battery is not inserted the wrong way.
  • - The remote control works like your TV remote control with infrared. The transmitter of the remote control is located at the upper end, which needs to point towards your pet door. The range is up to 10 meters and decreases to the side.
  • - The remote battery can possibly be empty. In this case, replace it by a corresponding new battery.
  • - Check if the IR-switch in the remote control compartment is not damaged and looks like in the picture: