• How difficult is it to get easily scared animals used to the petWALK pet door?

    In countless cases we have made the experience that also very timid animals quickly get used to petWALK pet doors and show no problems to accept them.

    This is explained mainly by the completely different design and functioning of petWALK pet doors.

    Unlike traditional manual cat flaps, where the animals have to press the flap with their heads, petWALK opens the door like an invisible butler "thought- controlled", almost silently and automatically.

    As most of the animals are used to go through doors or windows, the mode of operation of petWALK pet doors is no surprise to them.

    Furthermore petWALK pet doors - already the smallest size- offer pleasantly large through holes. So the animals can stride through the door as on the catwalk with their heads held high and no longer have to squeeze through narrow openings.

    petWALK also allows the animals to gradually and cautiously adapt to the newly-found freedom.

    The following procedure has proven particularly useful:

    1. First, open the door manually and give the animal time to spot the opening.
    2. Then operate the door by motion sensor and set the door opening time to maximum value.
    3. Then gradually reduce the opening time.
    4. If the animals have lost the fear, then you switch to RFID access control. Optionally, you can also use RFID at only one side (outside) and so, for example, continue to operate the exit by motion sensor.
    5. We recommend practicing as long as possible at the beginning with the RFID collar chip because it provides a greater detection range.
    6. If the operation runs smoothly, then you can try to switch to the operation by implanted RFID chip.
    7. Only when your animals have become completely used to their door, activate limiting programs, such as time, brightness and moisture control.

  • Is it possible to keep the door open for some time variable at will?

    As petWALK doors for pets are intended to make your home warm and safe, they will close automatically the latest after 30 minutes. This is to avoid that they are open accidentally.

    But there is a little trick on how to keep the petWALK pet door permanently open.

    1. Disconnect the petWALK pet door from the power supply (electrical network) by disconnecting the power supply plug from the socket so that emergency mode is switched on.
    2. Open the petWALK door manually by using the remote control.
    3. Turn off the petWALK pet door also by means of the remote control (red circle).
    4. The door will now remain open until the power supply is restored.

  • At which side of the pet door the cable will be led out of the frame or where is the socket to be placed?

    The cable can be led out of the frame at both sides, right and left (up or down).

    The socket should be within approximately 1.5 m of the pet door. In case it is farther away, you can buy an extension cable.

  • Can I order a petWALK door for approval?

    You can order a petWALK animal door for approval, test it prior to installation, and, if it does not meet your expectations return it within 3 weeks. (Assuming no signs of use)

    For testing it is not necessary to somewhere install the door. Simply unpack it, plug and try it. So your animals can check your door comfortably in a familiar ambience and leave their test result.

  • Can I connect an existing door contact to the pet door?

    petWALK doors support all standard 2-pin door contacts. You can activate this function in the menu of the door and just set the appropriate type (normally closed or normally open).

    To connect to the control all you need is the "connection cable - door contact". This 2-pin cable has a length of 300mm. a plug to connect to the control electronics of the pet door and open ends for clamp connectors.

    You can order this cable with your door and it will already be assembled ex works. Of course, this cable can also be retrofitted at any time.

  • Is "mouse recognition" possible?

    "Souvenirs" carried inside the house by your pets are a major problem, especially for many cat owners but currently there is no reasonable solution for this problem.

    Unfortunately, it is very difficult for a computer to recognize a particular animal, not to mention a mice tail dangling from a cat’s mouth. This technology is very complex and not yet suitable for mass production.

    petWALK is practicing intense research in this field and its intelligent pet door system already provides an excellent technological basis for later implementation.

  • If my pet “nibbles” at the power cord of the petWALK pet door, can that be dangerous for the animal?

    If my pet “nibbles” at the power cord of the petWALK pet door, can that be dangerous for the animal? No, because the petWALK pet door uses an AC adapter which converts the 230 V mains voltage to safe 24 volts. If your pet gets in contact with the power cord, it will not suffer any damage.

    If you use a flush power supply, which is recommended for wall mounting, the cable will be hidden in the masonry. The flush-mounted power supply unit should be located in a junction box or outside the tunnel (in the wall lying on the tunnel).

  • What happens during a power failure?

    In case of a power failure, for example, by a storm the petWALK pet door switches to a special mode that is also visually and acoustically announced and ensures that all your pets can come back to your home and that the door is always securely locked. This emergency operation is ensured for several hours due to a built-in backup battery. Upon completion of the power failure, the animal door returns to the operating status, as it was originally set, and the battery is recharged.

    This ensures that your pet will never be locked out and that the petWALK pet door can never remain open.

  • How long will the backup batteries last?

    petWALK pet doors feature a power management system that keeps the internal battery always fit and loaded. Nevertheless batteries are subject to a natural aging process and must be replaced after a few years (4-6 years). The capacity is dimensioned such that in case of a power failure, for example, all your pets can come home through a storm and the door will be locked firmly.
  • Is the petWALK pet door operated by batteries?

    Basically, you could run the petWALK pet door also with a battery. But it is designed to plug it to a socket of your house’s power supply system. Especially for wall mounting the use of our optional in-wall power supply is recommended.

    Nevertheless, our petWALK animal door is equipped with a backup battery. So you can be sure that the animal door is always tightly closed, even after a power outage and your pet will nevertheless not be locked out and can still enter back home for several hours. If the current is switched on again, the petWALK pet door will return to the operating state as before the power failure.

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