petWALK - Dialog

We sell our petWALK pet doors directly via our webshop, installation service is currently not offered by us. Regarding installation please refer to the craftsmen of your confidence (carpenter, builder, window fitters, etc., depending on installation situation).

It could be that position of the door leaf is not correct and it is inclined. This can happen when the wing of the upper hinge has come loose and out of the door leaf for example by a blow.

Our advice: check if the door leaf is properly positioned. You can check this easily by means of the gap distances on the outside of the door module. The gaps should all be about the same on all four sides and at the edge of the door leaf be parallel to the device. See little draft attached.

If the door hangs down, you can beat the hinge bolt of the upper hinge (green arrow) with door leaf slightly open from the bottom out of the hinge block and screw the hinge wing into the door leaf by 1/2 to 1 turn to the right (clockwise) . Then reintroduce the bolt from above and test it. If the door leaf is well positioned now and the door opens properly, punch in the bolt again easily from above.

Of course, you can mount the connecting cable for a door contact and / or an alarm system at a later date by yourself. The appropriate commissioning is described in the User's Guide.

Here's a quick summary:

1. If the petWALK pet door is installed in glazing or in a panel, the door has to be demounted. Regarding wall assembly the installation can be carried out even through the tunnel even when already mounted. Nevertheless it is much easier to be done by pet door demounted.
   
2. After you have set the pet door to standby, separate it from electricity. Now remove, as shown below, the electronics cover by removing the 3 screws.
3. Now plug the appropriate connection cable gently to the board until it sounds quietly Click (There is only one position).
   
4. The blue arrow in this picture points to the alarm cable, the red arrow the door contact cable
5. Now mount the electronics cover. Done!!

In countless cases we have made the experience that also very timid animals quickly get used to petWALK pet doors and show no problems to accept them.

This is explained mainly by the completely different design and functioning of petWALK pet doors.

Unlike traditional manual cat flaps, where the animals have to press the flap with their heads, petWALK opens the door like an invisible butler "thought- controlled", almost silently and automatically.

As most of the animals are used to go through doors or windows, the mode of operation of petWALK pet doors is no surprise to them.

Furthermore petWALK pet doors - already the smallest size- offer pleasantly large through holes. So the animals can stride through the door as on the catwalk with their heads held high and no longer have to squeeze through narrow openings.

petWALK also allows the animals to gradually and cautiously adapt to the newly-found freedom.

The following procedure has proven particularly useful:

1. First, open the door manually and give the animal time to spot the opening.
2. Then operate the door by motion sensor and set the door opening time to maximum value.
3. Then gradually reduce the opening time.
4. If the animals have lost the fear, then you switch to RFID access control. Optionally, you can also use RFID at only one side (outside) and so, for example, continue to operate the exit by motion sensor.
5. We recommend practicing as long as possible at the beginning with the RFID collar chip because it provides a greater detection range.
6. If the operation runs smoothly, then you can try to switch to the operation by implanted RFID chip.
7. Only when your animals have become completely used to their door, activate limiting programs, such as time, brightness and moisture control.

As petWALK doors for pets are intended to make your home warm and safe, they will close automatically the latest after 30 minutes. This is to avoid that they are open accidentally.

But there is a little trick on how to keep the petWALK pet door permanently open.

1. Disconnect the petWALK pet door from the power supply (electrical network) by disconnecting the power supply plug from the socket so that emergency mode is switched on.
2. Open the petWALK door manually by using the remote control.
3. Turn off the petWALK pet door also by means of the remote control (red circle).
4. The door will now remain open until the power supply is restored.

The cable can be led out of the frame at both sides, right and left (up or down).

The socket should be within approximately 1.5 m of the pet door. In case it is farther away, you can buy an extension cable.

You can order a petWALK animal door for approval, test it prior to installation, and, if it does not meet your expectations return it within 3 weeks. (Assuming no signs of use)

For testing it is not necessary to somewhere install the door. Simply unpack it, plug and try it. So your animals can check your door comfortably in a familiar ambience and leave their test result.

petWALK doors support all standard 2-pin door contacts. You can activate this function in the menu of the door and just set the appropriate type (normally closed or normally open).

To connect to the control all you need is the "connection cable - door contact". This 2-pin cable has a length of 300mm. a plug to connect to the control electronics of the pet door and open ends for clamp connectors.

You can order this cable with your door and it will already be assembled ex works. Of course, this cable can also be retrofitted at any time.

"Souvenirs" carried inside the house by your pets are a major problem, especially for many cat owners but currently there is no reasonable solution for this problem.

Unfortunately, it is very difficult for a computer to recognize a particular animal, not to mention a mice tail dangling from a cat’s mouth. This technology is very complex and not yet suitable for mass production.

petWALK is practicing intense research in this field and its intelligent pet door system already provides an excellent technological basis for later implementation.