petWALK - Dialog

PetWALK pet doors all work with 15-digit microchips, which are used in Europe.

If your pet still does not have a chip, you should get in contact with your veterinarian. Basically petWALK pet doors support all FDX-B -based pet chips according to ISO standard DIN / ISO 11784 / 11785. If you have the choice, we recommend transponder branded DATAMARS (in Germany and Austria sold by Virbac veterinary medicinal products under the trademark BACKHOME by veterinarians), as they identify the best read range.

The chipping of pets is totally free of risk and pain. When chipping dogs, no side effects of injections are known. For cats there is a low risk for a tumor development at the injection area (even when having normal vaccinations), which lies about 1 of 10,000 for vaccinated cats. Therefore, a chipping with a pet identification chip (microchip, FDX-B) has been classified internationally to be safe and is recommended by animal welfare organizations and veterinarians. The chipping process itself, however, should only be performed by veterinarians.

Yes, the location of the pet chip affects the reading quality. Veterinarians should normally place the chip under the skin on the left side of the neck. In this case the petWALK pet door has been optimized. In rare cases it may happen that the pet chip moves inside the pet’s body. Thus, a poor location of the pet chip can lead to a reduction in range. If your pet is not chipped, you can inform your vet, that the location high as possible on the neck is the best solution. Futhermore the chip should be inserted horizontally to the upright standing pet. If your pet has learned to appreciate its new freedom, your pet will find out very soon how the pet chip works. So we have trained a test dog specifically for reaching its left shoulder directly to the door to obtain the desired freedom. This is also one reason why we recommend to get settled first by using the trailer chip on its collar.

By pressing the setting button you enter the programming mode. By pressing the buttons "Arrow up" and "Arrow down", you can now choose between two reset options: All: Sets both the system settings, as well as the animal ID memory to the delivery values ​​(factory settings). Para: Resets only the system settings to the delivery settings, the animal ID memory remains unchanged. Confirm the reset by pressing the "OK" button. Pressing the programming button or taking a longer break is leading to break off.

No. All noted solutions do not cause any interference.

Yes, you can easily set the brightness values ​​for opening and closing with the remote control individually to your needs. Normally, however, the default values ​​should be sufficient.

Yes, you can switch on and off any program by pressing a single button on your remote control. The petWALK pet door shows you on the inside display, which of the control programs is currently active. When the night program is active with dawn control, the corresponding half-moon symbol on the display lights. For switching it off, press the button with the same half moon symbol on your remote. The symbol on the display will turn off and the night mode is turned off. In the same way you can enable or disable a feature. It's that simple!

The petWALK pet door can theoretically manage up to 256 animals. You can set the starting time and then set individually for each animal, whether this outlet time is valid or whether free passing is allowed inwards and outwards.

No, because your pets do not have to wear collars for passing through the petWALK pet door. ID Chips implanted by a veterinarian can also be utilized as an access key for your pet door.